Menards

Cheri whether she is working at customer service, or as a cashier will give you the best menards experience possible. The way she treats, informs, and directs people should be rewarded. She is the most competent helpful person I have ever seen work. Countless times through my whole home renovation process I have seen and interacted with her. Never seen her in anything but a good mood. She needs a pay increase and should be leading others in her example of customer care! Menards has a gem and her name is Cheri thank you for the wonderful experiences shopping at menards!

Good selection of items for general home and construction. They don't have all the specialty home items though like at Lowes. If you're going to make a big purchase be sure to park by the exit door on the north side of the building. It's a long walk back to your vehicle if you park by the entrance door. Their rental department is excellent. Lots of choices and quality equipment. I've rented their floor sanding equipment for many jobs. Returns are always easy and the 11% rebate is nice. Not amazing, but certainly a perk when you buy a lot of items.

Went to the store to look at windows. My husband and I were approached by two different sales people at two different times to see if we needed any assistance. Both had smiles, and were very kind. Then we were on our way to the bathroom area to look at vanities and a sales person asked if we needed help locating anything and we said we knew where we were going. And he smiled and we smiled. Once we got to that department another sales person looked at me and smiled, and I asked her questions about vanities. Also very helpful. On my way home I realized I had left my phone in the bathroom at Menards. I called and talked to the manager. Her name is Bambi. She said please hold while I go look for your phone and then she came back and said she had it and she kindly said she would put it in the office so it would be locked up until I arrived. I live near Red Wing, but could not imagine being without my phone for long, so I drove back to retrieve it immediately. When I got there, I asked an associate for Bambi and they directed me and then once I got there, another employee looked at me and I asked for Bambi and he went to get her. She was helping someone else, and kindly asked him to retrieve my phone which he did, and gave it to me with a huge smile and told me to have a nice evening. I have no idea what’s going on at the store. But I like it. Where did you find so many kind sales associates? You’ve got a good thing going on. Thank you!!!!!!! Keep up the good work and please share this with everybody.

Menards is a nice place to shop and for the most part everyone is cordial and helpful. The reason for 4 stars instead of 5 is because every time I go to the pick up area to gather items my receipt says is in stock, when you get there they don't have it. Now the problem with this is that when you go into their "pick-up" yard attendants will bring out what you've ordered IF they can find it. On several occasions my husband and I have gone into the gates to pick up cabinets and 5 out of 6 times they did not have everything the cashier indicated we were supposed to pick up. Before leaving the pick-up yard you have to show your receipt and items. When I've mentioned to the gate attendant that not all of the items were available, he indicated to come back. The problem with that is once they scan your paper to show you were at the pick-up area they will not sign off on your sheet to say some items were not being taken. Luckily I document everything so that when I see the sales person they know the sequence of events in the pick-up courtyard. You must have patience when picking up merchandise containing many pieces. Save receipts and keep a documented paper-trail.